Security Policy

It is Kingston Olive Oil’s number one priority to keep our customer's payment and personal information safe. Our Secure Sockets Layer (SSL) software is the industry standard that has been assigned though  It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Return Policy

It is Kingston Olive Oil’s intention to satisfy all our customers. For this reason, we will gladly issue a full refund to the original credit/debit card for any unopened merchandise that is returned within 14 days of the date of purchase. After 14 days, a store credit or exchange will be issued for any unopened merchandise returned up to 30 days after purchase. Items purchased with cash maybe be exchanged or a store credit issued. There are no "cash" refunds. All items must be accompanied by the original receipt and in unopened, saleable condition. 

To make an online return:

Please package in its original packaging. Send to address displayed and include a copy of your receipt or invoice along with your name and address. If you no longer have one of these please contact us by phone (613/546-5483) or email (

    Your return shipping should occur no more than 14 days from the original package delivery date. 

    If a product is damaged, we require a photo proof emailed to us. We will provide a replacement and ship the new product back to you. 

    Please contact us for additional information and directions if you have any concerns or questions, particularly if you are returning accessories.