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RETURN POLICY

 

    Security & Return policy

    It is Kingston Olive Oil’s number one priority to keep our customer's payment and personal information safe. Our Secure Sockets Layer (SSL) software is the industry standard that has been assigned though Shopify.ca.  It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

    It is Kingston Olive Oil’s intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit/debit card for any unopened merchandise that is returned within 14 days of the date of purchase. After 14 days, a store credit or exchange will be issued for any unopened merchandise returned up to 30 days after purchase. Items purchased with cash maybe be exchanged or a store credit issued. There are no cash refunds. All items must be accompanied by the original receipt and in unopened, saleable condition. Our on-line store utilizes commerce and payment services from Shopify.ca. 

    To make a return or exchange by mail:

    Please include a copy of your receipt, invoice or gift packing list, or if you no longer have one of these, a letter with the following information:

    • Name 
    • Member or customer number 
    • Address 
    • Phone number 
    • E-mail address 
    • When, where and by whom the purchase was made 
    • Reason for the return 
    • Purchase price of the item(s) 

    Please specify whether you would like an exchange or a bankcard credit. Insure the package for your 
    protection and return to:

    • Kingston Olive Oil Company
      62 Brock Street
      Kingston, Ontario K7L1R9

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